Return & Return Policy
Refunds and Returns Policy
Customer satisfaction is important to us. This policy explains when goods may be returned and how refunds are handled.
Returns
Products may be returned within 14 days of delivery, provided that they:
- are unused and in their original condition;
- are returned in the original packaging; and
- include all accessories, manuals, and related documentation.
Returns will not be accepted for products that have been installed, programmed, damaged, altered, or specially ordered, unless they are defective or the return is otherwise required by law.
Faulty or Defective Products
Where a product is faulty, defective, unsafe, or not fit for its intended purpose, your rights will be governed by applicable South African consumer legislation. Consumers may, where legally applicable, be entitled to repair, replacement, or refund within the periods prescribed by law.
Refunds
Approved refunds will be processed through Payfast using the original payment method where possible. Payfast supports merchant refunds across multiple payment methods and allows full or partial refunds through the merchant dashboard.
Refunds are generally processed within 5 to 10 business days after the returned goods have been received, inspected, and approved. Processing times may vary depending on the payment provider or banking institution.
Shipping Costs
Delivery and return shipping charges are non-refundable unless the return is due to our error, an incorrect item supplied, or a defective product for which we are legally responsible.
Non-Returnable or Non-Refundable Items
The following items are not eligible for return or refund, except where required by law:
- custom-programmed products;
- special-order items;
- personalised or configured products;
- downloadable software or digital licences that have been delivered or activated;
- products damaged due to misuse, negligent handling, incorrect installation, or unauthorised modification.
Cancellation Policy
Orders may be cancelled before dispatch without penalty. If payment has already been made, any approved cancellation will be refunded to the original payment method through Payfast.
If an order has already been dispatched or shipped, it can no longer be cancelled and must instead be dealt with under the Refunds and Returns Policy.
Custom-built, special-order, programmed, configured, or personalised products cannot be cancelled once procurement, production, configuration, or programming has commenced.
Contact Details
For returns, refunds, cancellations, or general order queries, please contact:
EGS Metering Solutions (Pty) Ltd
Email: info@egsmetering.co.za
Phone: +27 12 943 6046
WhatsApp: +27 78 342 1851 / +27 78 102 2657
Website: www.egsmeters.co.za